Application Support

BRIDG Application Support exists to help users find what they need and facilitate the sharing of information and resources.

Application Support Telephone: 240-276-5541 or toll free: 888-478-4423

Email: ncicbiit@mail.nih.gov

Telephone support is available Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding government holidays. Leave a message or send an email at any time. When submitting support requests via email, please include:

  • Contact information so Application Support can reply
  • The name of the application with the issue
  • The URL if it is a web-based application
  • A description of the problem and steps to re-create it
  • The text of any error messages